Free known issue alert template.
When something breaks, everyone on the phones needs the same story fast. This alert puts the issue, the exact words to use with customers, three handling steps and the time of the next update on one screen. Keep it in the playlist, ready to edit and switch on.
Free to use. Opens in the screen designer so you can change anything.
- Free on every plan, including the Free plan
- No watermark
- No credit card needed
What's included
- Landscape, 1920 × 1080 (Full HD)
- Live clock that keeps time on the screen
- Subtle entrance animations
- Every word, colour, photo and position can be edited
- Free to use on every POMP plan, with no watermark
Make it yours
- Replace the sample words, prices and times with your own.
- Swap the photos for your own, or generate new ones with POMP AI.
- Match your brand colours and add your logo.
- Add it to a playlist alongside your other screens and schedule when it shows.
What the screen says
The known issue alert template comes with sample wording for contact centres, sales floors and operations teams, so you only need to change the details. Out of the box it reads:
- KNOWN ISSUE · SINCE 8:40AM
- Broadband outage in Hamilton East
- About 2,300 homes. Fibre crew on site.
- WHAT TO TELL CUSTOMERS
- “There's a fault on the fibre network in your area. Our crew is fixing it now and we expect it back by early afternoon. I can text you when it's restored.”
- WHAT TO DO
- Tag the call OUTAGE-HAM-114
- Don't book technicians in this area
- Offer text updates when it's fixed
- NEXT UPDATE 11:00AM
Good for: outage, known issue, incident, agent script, alert, operations.
Show it on your TV
Put the known issue alert template on a TV with an Apple TV, an Android TV or Google TV box, an iPad or any web browser. Install the free POMP app, type the pairing code it shows into your dashboard, and add this design to the screen's playlist.
Known issue alert template questions
Is the known issue alert template free?
Yes. The known issue alert template is free on every POMP plan, including the Free plan, with no watermark and no credit card needed. Create an account and it opens in the screen designer ready to edit.
Can I show the known issue alert template on an Apple TV?
Yes. Install POMP from the App Store on an Apple TV, pair it with the code it shows, and add this design to the screen's playlist. It also plays on Android TV and Google TV boxes, iPads and any web browser using the POMP web player.
What size is the known issue alert template?
It's a landscape design at 1920 × 1080 pixels (Full HD), which suits any normal TV. It scales up cleanly on 4K screens, and text is sized to read from across the room.
Can I change the wording, prices and photos?
Yes. Every word, price, time, colour and photo in the known issue alert template can be changed in the POMP designer. Swap in your own photos or your logo, and the screen updates as soon as you save.
What else is there for contact centres, sales floors and operations teams?
There are 20 free templates for contact centres, sales floors and operations teams, and more than 1060 across every sector. You can also describe a screen to POMP AI and get a design in seconds.
More dashboards templates
Use this template for free.
Create a free POMP account and the known issue alert template opens in the designer, ready for your words and photos. No watermark, no credit card.